Assurance Associate Services, LLC

Vacation Rental, Homes, Hotels and More Inbound Support 

On a day-to-day basis, Service Partners can expect to perform the following tasks when

servicing  customers:

Community Education Multi-Channel Support

• Handle inbound calls and messages from guests and hosts with issues relating to

activities such as website issues, profile issues, property issues, and more.

• Provide knowledgeable, friendly platform support to the worldwide Client's community

and properly resolve guest and host challenges as needed by phone and/or

messaging

• Research and troubleshoots problems using available resources

• Escalate issues appropriately

• Respond professionally to inbound contacts, including urgent situations

• Compose thoughtful, articulate, and accurate messages