Assurance Associate Services, LLC

Taxes Customer Service

Technical Support

Inbound phone and video customer service/technical

support. Handle technical support questions via

phone, with video capability.

• Research, analyze and determine an appropriate

course of action for Tax customers.

• Interact with customers via phone focusing on

software navigation questions as well as assisting

customer with locating prior years’ returns and

amendments.

• Serve as ambassador for the Intuit brand; take a

caring and empathetic approach to customer

interactions and/or escalation to a higher level of

expertise.

• Document all issues, resolution and follow up action.