Assurance Associate Services, LLC

Taxes Customer Service
Technical Support
Taxes Customer Service
Technical Support
Inbound phone and video customer service/technical
support. Handle technical support questions via
phone, with video capability.
• Research, analyze and determine an appropriate
course of action for Tax customers.
• Interact with customers via phone focusing on
software navigation questions as well as assisting
customer with locating prior years’ returns and
amendments.
• Serve as ambassador for the Intuit brand; take a
caring and empathetic approach to customer
interactions and/or escalation to a higher level of
expertise.
• Document all issues, resolution and follow up action.