Assurance Associate Services, LLC

Roadside Assistance Administrative Services
Roadside Assistance Administrative Services
On a day-to-day basis, Client Service Professional can expect to participate in the following activities:
• 24/7 service of inbound calls for roadside assistance and other
service requests from client’s customers and/or client account representatives for assistance
with items such as:
– a vehicle that won’t start
– flat tire(s)
– keys locked inside a car
– vehicle out of gas
– vehicle in an accident
• Place outbound calls to list of client’s service providers to secure appropriate towing
assistance to resolve the customer’s needs
• Possible outbound calls to client, client’s customers and/or client account representatives for
status and clarification purposes.
• Transfer inbound calls or outbound calls to other client-designated internal support
departments or client account representatives
• Outbound coordination to client’s service providers & possible follow up calls for clarification
and/or additional calls for secondary services
• Probe to identify the need of the customer based on vehicle inoperable situation
• Identify the customer’s location using Google Maps and other client tools
• Provide policy coverage details based on the specific client program
• Secure a Service Provider to assist the customer, based on the parameters of the policy’s
program
• Provide status updates to customers calling after the initial request for assistance was
processed