Assurance Associate Services, LLC

Roadside Assistance Administrative Services

On a day-to-day basis, Client Service Professional can expect to participate in the following activities:

• 24/7 service of inbound calls for roadside assistance and other

service requests from client’s customers and/or client account representatives for assistance

with items such as:

– a vehicle that won’t start

– flat tire(s)

– keys locked inside a car

– vehicle out of gas

– vehicle in an accident

• Place outbound calls to list of client’s service providers to secure appropriate towing

assistance to resolve the customer’s needs

• Possible outbound calls to client, client’s customers and/or client account representatives for

status and clarification purposes.

• Transfer inbound calls or outbound calls to other client-designated internal support

departments or client account representatives

• Outbound coordination to client’s service providers & possible follow up calls for clarification

and/or additional calls for secondary services

• Probe to identify the need of the customer based on vehicle inoperable situation

• Identify the customer’s location using Google Maps and other client tools

• Provide policy coverage details based on the specific client program

• Secure a Service Provider to assist the customer, based on the parameters of the policy’s


• Provide status updates to customers calling after the initial request for assistance was