Assurance Associate Services, LLC

Retail Store Customer Service
Retail Store Customer Service
Assisting customers contacting the stores with questions about hours of
operation, contacting an internal sales associate, answering general
questions about services available in a specific store e.g.: restaurant, fur
salon, alterations.
• Responding to customer inquiries related to online catalog orders of
high dollar items; many orders are in excess of $1,000
• Assisting luxury-centric customers with order-related issues, resolving
those issues and ensuring orders are successfully submitted
• Responding to customer inquiries related to item
sizing/color/material/dimensions, product warranties, product returns,
and shipping issues