Retail Store Customer Service

Assisting customers contacting the stores with questions about hours of

operation, contacting an internal sales associate, answering general

questions about services available in a specific store e.g.: restaurant, fur

salon, alterations.

• Responding to customer inquiries related to online catalog orders of

high dollar items; many orders are in excess of $1,000

• Assisting luxury-centric customers with order-related issues, resolving

those issues and ensuring orders are successfully submitted

• Responding to customer inquiries related to item

sizing/color/material/dimensions, product warranties, product returns,

and shipping issues