Assurance Associate Services, LLC

Home Repairs, Maintenance & Warranty Support
Home Repairs, Maintenance & Warranty Support
• Receive inbound calls from existing contract holders (customers) on an item that is
covered under their contract agreement to initiate a claim or follow up on an
existing claim.
• Respond to general inquiries.
• Describe the services, plans, and requirements.
• Process change of address requests.
• Accept and process requests for information materials.
• Research and resolving customer complaints. Performing callbacks as a customer
resolution
• Responding to billing clarification as well as claim status questions and inquires
• Transfer calls to Customer Service when required.
• Facilitate three-way conferencing and scheduling between customers and service
providers.