Assurance Associate Services, LLC

• Receive inbound calls from existing contract holders (customers) on an item that is

covered under their contract agreement to initiate a claim or follow up on an

existing claim.

• Respond to general inquiries.

• Describe the services, plans, and requirements.

• Process change of address requests.

• Accept and process requests for information materials.

• Research and resolving customer complaints. Performing callbacks as a customer

resolution

• Responding to billing clarification as well as claim status questions and inquires

• Transfer calls to Customer Service when required.

• Facilitate three-way conferencing and scheduling between customers and service

providers.