Assurance Associate Services, LLC

Cruise Sales / Customer Service
Cruise Sales / Customer Service
Inbound customer service calls from Guests and
travel agents
• Possible outbound calls to client-designated internal support
departments, client’s customers and/or client’s travel agent partners
for status and clarification purposes
• Transferring of inbound calls or outbound calls to other client designated internal support departments or client account
representatives
• Up-sell members additional cruise packages to enhance the member
cruise experience