Assurance Associate Services, LLC

Cruise Sales / Customer Service

Inbound customer service calls from Guests and

travel agents

• Possible outbound calls to client-designated internal support

departments, client’s customers and/or client’s travel agent partners

for status and clarification purposes

• Transferring of inbound calls or outbound calls to other client designated internal support departments or client account

representatives

• Up-sell members additional cruise packages to enhance the member

cruise experience