Assurance Associate Services, LLC

Accounting Software Customer support
Accounting Software Customer support
On a day-to-day basis, Service Partners can expect to participate in the following activities:
• Interact with Accounting Software customers via phone, focusing on process related questions,
data entry and navigation.
• Research, analyze and determine an appropriate course of action for Accounting Software
customers.
• Be a positive representative for Intuit and the Accounting Software product; take a caring and
empathetic approach to customer interactions.
• Articulate how to use the Accounting Software product accurately and efficiently resolve customer
inquiries on the first contact. This includes having a thorough understanding of Intuit’s
suite of products and educating customers on those that best meet their needs.
• Provide quality customer service while demonstrating the ability to effectively troubleshoot
and resolve advanced technical inquires.
• Act as a technical resource when assisting customers to resolve problems with devices
and equipment.